FREQUENTLY ASKED QUESTIONS

WHEN DOES THIS STUFF SHIP?

Most items are made after you order them. Production commonly takes 2–7 business days. Transit takes additional business days after shipment. Delivery estimates are estimates, not a blood oath.

IS STANDARD U.S. SHIPPING ACTUALLY FREE?

Yes. Standard U.S. shipping is built into the retail price. No separate standard-shipping charge should appear at checkout. Upgraded or international shipping, if later enabled, may be different and must be shown before payment.

CAN I RETURN IT BECAUSE I CHANGED MY MIND?

No ordinary change-of-mind returns or exchanges are offered on correctly produced made-to-order products. That includes ordering the wrong size or color. Rights that cannot legally be waived still apply.

WHAT IF IT ARRIVES DAMAGED, DEFECTIVE, MISPRINTED, MISSING, OR WRONG?

Use the Report an Order Problem form by the deadline in the Return & Refund Policy. Include the order number, affected item, description, and required photos. Do not mail anything back unless the case provides provider-approved return instructions.

HOW LONG UNTIL SOMEONE LOOKS AT MY CLAIM?

Complete claims are normally reviewed within two business days. Missing evidence pauses the review.

HOW DO I CHECK A CLAIM?

Use Case Status with the case number and verified claim email. A case number alone never reveals private information.

I ORDERED THE WRONG SIZE. NOW WHAT?

That is a customer-choice issue, not a manufacturing defect, when the ordered size was produced correctly. This is why the size chart is sitting there, judging both of us.

MY ADDRESS IS WRONG.

Contact General Support immediately. Changes are not guaranteed after production or shipment starts.

ARE THE MODELS ON THE SITE CUSTOMERS?

No. Campaign imagery may use generated adults, licensed models, or owner-produced photography. It is not presented as customer proof.